Program Manager

To apply: email pm@johnniestudio.com and attach your resume or portfolio.

As a Program Manager, your job is to be the central source of truth and organization in a team that runs on collaborative energy and shared understanding of each project’s KPIs. From overseeing projects and campaigns, optimizing process, and building positive relationships with clients and the team, your role is essential to the team’s success.

This role will organize and coordinate programs for their assigned client(s) as well as provide mentorship and guidance to one or more project managers and/or senior project managers to support in the execution of daily project management needs, including scoping, scheduling, work tracking, and client communications. The primary method of tracking and managing programs will be Workamajig project management software (or similar cloud-based tool).

Program Managers will be tasked with understanding client goals, optimizing workstreams, prioritizing work, and working with other Program Managers to ensure connectivity across workstreams. Program Managers will also be tasked with providing executional support on selected projects. Executional support may include and is not limited to: leading internal and client-facing meetings and following up on individual projects via platforms like Slack, email, and 1:1 conversations in an ongoing effort to keep all trains running on time.

Successful Program Managers work in concert with their manager(s) to optimize all processes in an ongoing effort to maximize efficiency, maintain client satisfaction, and ensure the team is resourced fairly and accurately.

Projects involve a variety of deliverables including but not limited to: integrated campaign assets such as email, web design wireframes & full renders, web editorial content including keywords and SEO documentation, video assets, audio assets, social posts, and presentations in PPT. This role can be performed remotely, and some adjustment to align with internal team and/or client time zones may be needed on a case-by-case basis.

Responsibilities:

  • Manage and oversee the day-to-day operations for entire client programs, including multiple projects and/or multiple project streams within a larger client relationship
  • Mentor and manage one or more Project Managers and/or Senior Project Managers
  • Develop new processes and identify opportunities for process improvements to support the daily operations of the program and strategic direction of the account
  • Serve as key point of contact for strategic client stakeholders and any functional client-facing functions that may be downstream of that across programs
  • Identify and develop opportunities for growth with client stakeholders, along with pricing and scoping of new work
  • Collaborate with account lead(s) on long-term account goals and potential account growth
  • Serve as escalation point for internal and client teams for any potential issues around program operations
  • Own the scope and budget and be responsible for all burn and deliverable tracking
  • Collaborate with account leadership in annual account and budget planning
  • Maintenance of the project management software project instances, including task and time estimate tracking in strict adherence with studio guidelines and standards
  • Project scoping, SOW development, project scheduling, and budget tracking, including upkeep of data related to project revenue and client invoices
  • Tracking of studio work capacity and workload measures, flagging issues and helping to solve
  • Document management, including scopes, work backs, client/studio briefs, and process documentation
  • High-level management and work tracking of various JS contract resources
  • Real-time collaborative communications with client stakeholders
  • Project file delivery (in collaboration with our production team who preps and packages assets for delivery before any send)
  • Thorough note-taking and detailed meeting follow-up messaging that clearly calls out action items, deadlines, roles, and responsibilities

Qualities we’re searching for:

  • Exceptional and empathetic communication skills and ability to work well within a team of diverse voices, experience levels, and areas of expertise
  • Experience in managing multiple stakeholders
  • Outstanding leadership, organizational, and problem-solving skills
  • Ability and interest in coaching and developing more junior members of a team
  • Familiarity with work management platforms, e.g. JIRA, Workamajig, Basecamp, etc.
  • Mastery of Microsoft Office 365 and cloud document management, e.g. OneDrive, SharePoint, Teams
  • Able to work among multiple projects and tasks efficiently while tracking time spent
  • Thoughtful and consistent attention to detail

We require:

  • 6-10 years of experience in project management or account management as part of a marketing organization or agency organization.
  • Understanding of integrated marketing, and how marketing strategy, customer data, segments, channel, creative, content, and technology interact to drive desired business outcomes
  • Ability to operate in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects

We offer:

  • A flexible remote work structure — with opportunities to work from an office environment if that’s how you prefer to work
  • Competitive medical, dental, and vision benefits
  • 401(k) retirement plan
  • HSA program
  • Basic life coverage
  • Parental leave program
  • Uncapped vacation policy - With structures in place to ensure people deliver a full-time work product and take ample time away!

About Johnnie Studio:

At Johnnie Studio, we’re focused on a core founding principle: leveraging our innovative model to create unique and impactful content, all without the overhead and complexity in how most agencies operate. We’re small by design to best serve some of the largest organizations in the world, producing high-performing creative that resonates with modern audiences.

We staff a seasoned team and extensive network of niche specialists that seek to produce innovative work, investing heavily in ability, benefits, and remote-working solutions for the modern workforce—we are a fully remote creative studio with a flexible vacation policy and team members in every major U.S. time zone. There’s no marble-tiled lobby on Main Street here: Responsible resourcing and fearless transparency are what make Johnnie a great team to work for, and trust and empathy are what make Johnnie a great team to work with.

Ready to apply? Reach out to pm@johnniestudio.com

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