Careers

Maintain existing client relationships with best-in-class agency support

Job description:

The Associate Client Services Director is responsible for overseeing and partnering with key clients on assigned account(s) to ensure a strong client experience. They directly support the account lead’s priorities and partner with other account leadership to understand core client business goals and objectives. As priorities dictate, they may also partner with the execution team to ensure all work delivery aligns to these goals and objectives. They may also support business growth opportunities if needed.

The ideal candidate has a strong background in leading client relationships for enterprise technology clients, working with Sr. Manager level clients. This role is performed remotely, with the potential for 1-2 travel days per month, and ideally would be based in the Seattle area.

Responsibilities:

• Oversee assigned client relationships (both new and existing clients) and partner with other departments to ensure strong client experience
• Deeply understand assigned client’s business goals and stakeholder priorities to help support high quality, strategic delivery for priority work
  • Be a direct partner and first support option for the Sr. Director, Client services on macro-stakeholder challenges requiring broader escalation
  • Partner with account department leads to ensure high priority work aligns to these business goals and priorities
  • Help program delivery team manage any macro-stakeholder challenges, identifying strategies on how to help move work forward, balancing team workload with stakeholder experience
  • Help navigate roadblocks and challenges, partnering with project management team to document and/or identify process improvements as needed
• Bring larger process challenges to the account leadership team to help identify cross-team solutions and help support identification and implementation of these solutions
• Identify potential account risks and mitigation strategies, and work with Sr. Director, Client Services to prioritize and implement as assigned
• Develop small proposals (5-7 slides) and lead client discovery conversations for assigned potential new business opportunities

Qualities we’re searching for:

• Strong leadership skills, motivated, resourceful, adaptable, and able to navigate in a complex client environment
• Expert knowledge of client management, with proven track record of managing successful accounts in an agency environment.
• Strong understanding of strategic web and content deliverables such as web experiences, content marketing strategies, messaging frameworks, etc.
• Experience working with B2B enterprise technology (preferred) or large enterprise accounts
• Strong PowerPoint skills, with the ability to build decks from scratch
• While this is a remote role, it requires willingness and ability to travel domestically when needed for internal and external/client facing meetings (1-2 days per month, and usually less)
• Seattle based and pacific time-zone preferred and/or must be able to work pacific or mountain time zone hours

We require:

• 6+ years of client management experience at an agency (preferred) or large enterprise organization

We offer:

• A flexible remote work structure — with opportunities to work from an office environment if that’s how you prefer to work
• Competitive medical, dental, and vision benefits
• 401(k) retirement plan
• HSA program
• Basic life coverage
• Parental leave program
• Uncapped vacation policy - With structures in place to ensure people deliver a full-time work product and take ample time away!

About Johnnie Studio:

At Johnnie Studio, we’re focused on a core founding principle: leveraging our innovative model to create unique and impactful content, all without the overhead and complexity in how most agencies operate. We’re small by design to best serve some of the largest organizations in the world, producing high-performing creative that resonates with modern audiences.

We staff a seasoned team and extensive network of niche specialists that seek to produce innovative work, investing heavily in ability, benefits, and remote-working solutions for the modern workforce—we are a fully remote creative studio with a flexible vacation policy and team members in every major U.S. time zone. There’s no marble-tiled lobby on Main Street here: Responsible resourcing and fearless transparency are what make Johnnie a great team to work for, and trust and empathy are what make Johnnie a great team to work with.

Sound like a fit?

Drop us a line at clientservices@johnniestudio.com. We’d love to hear from you!

The operations manager is responsible for helping us to streamline our processes, optimize our performance, and enhance employee experience. They will be responsible for building and pulling reports, using low code/no code tools to automate workflows, and providing some day to day IT support and troubleshooting for all users. The operations manager will work closely with the director of operations and other internal stakeholders to identify opportunities for improvement, implement solutions, and monitor results.

Responsibilities

• Create, update, and maintain reports and dashboards using various data sources and platforms including Excel and project management platforms.
• Use low code/no code tools such as Power Apps and Power Automate to automate and integrate processes and systems
• Provide IT support for the Johnnie Studio team, including troubleshooting issues and help ticket requests in Mac OS and Microsoft Windows
• Troubleshoot and/or perform limited administration duties for systems and cloud platforms that may include and are not limited to: Microsoft 365, Slack, 1Password, AWS, WordPress, Synology DSM, Confluence
• Collaborate with the director of operations, studio leadership, and other team members to understand business needs, provide feedback, and propose solutions
• Document and communicate best practices, processes, and procedures
• Support director of operations on various projects and accept task and project delegation

Qualities we’re looking for

• Bachelor’s degree in a relevant field or equivalent work experience
• Proficiency in Excel and other data analysis tools
• Familiarity with low code/no code platforms such as Power Apps and Power Automate
• Familiarity with work/pm management platforms, e.g. JIRA, Workamajig, Basecamp, etc.
• Strong familiarity with Microsoft Office 365 and cloud document management, e.g. OneDrive, SharePoint, Teams
• Knowledgeable in IT support, including hardware, software, and network troubleshooting
• Strong analytical, problem-solving, and communication skills
• Detail-oriented, organized, and self-motivated
• Exceptional and empathetic communication skills and ability to work well within a team of diverse voices, experience, and expertise
• Able to work among multiple projects and tasks efficiently
• Able to reprioritize active projects based on current team and business needs

We require

• At least 4 years of experience in data analysis, low code/no code development, or IT support

We offer:

• A flexible remote work structure — with opportunities to work from an office environment if that’s how you prefer to work
• Competitive medical, dental, and vision benefits
• 401(k) retirement plan
• HSA program
• Basic life coverage
• Workers comp and long-term disability insurance
• Parental leave program
• Uncapped vacation policy – With structures in place to ensure people deliver a full-time work product and take ample time away!

About Johnnie Studio:

At Johnnie Studio, we’re focused on a core founding principle: leveraging our innovative model to create unique and impactful content, all without the overhead and complexity in how most agencies operate. We’re small by design to best serve some of the largest organizations in the world, producing high-performing creative that resonates with modern audiences.

We staff a seasoned team and extensive network of niche specialists that seek to produce innovative work, investing heavily in ability, benefits, and remote-working solutions for the modern workforce — we are a fully remote agency with a flexible vacation policy and team members in every major U.S. time zone. There’s no marble-tiled lobby on Main Street here: Responsible resourcing and fearless transparency are what make Johnnie a great team to work for, and trust and empathy are what make Johnnie a great team to work with.

Sound like a fit?

Drop us a line at ops@johnniestudio.com. We’d love to hear from you!

We’re searching for a seasoned B2B writer and collaborator to join our editorial team. 

The copywriter is the day-to-day copywriting lead on a key enterprise-level client account at Johnnie Studio. They write B2B content that spans longform editorial storytelling, branding campaigns, technical writing, video, web writing and messaging, and whatever else comes our way.

This individual collaborates with both clients and internal team members to ensure excellence across deliverables, working closely with them to intake and execute on assignments.

Responsibilities

• Act as day-to-day writer for key Johnnie Studio account(s).
• Write content that spans longform editorial storytelling, branding campaigns, video, web writing and messaging, and whatever else comes our way.
• Collaborate with strategists, designers, other editors, and clients to help reach the best asset possible.
• Work closely with senior team members and clients through iterations and reviews of your work.
• Ensure all copy is compelling, clean, and adheres to both the project requirements and the respective overarching client style guide.
• Develop, deeply understand, and own each client’s style guide, voice, and tone.
• Dive deep into source material and outside research to become an expert in whatever subject matter is necessary for the client or project.
• Lead interviews with high-profile clients and SMEs.
• Adhere and contribute to our editorial workflows.
• Manage asset updates for every round of client revisions.

What we’re searching for

• A writer who can create smart, sharp, content, often on tight timelines.
• Readiness to dig in and learn complex subject matter.
• An understanding of B2B content writing for enterprise organizations.
• Confidence and capability to transform ambiguous asks into useful and successful deliverables.
• A proactive self-starter who will prioritize across projects and take the initiative to raise the flag when they need support.
• Versatility in writing, seamlessly shifting from snappy social copy to technical whitepapers to creative campaign work.
• A collaborative spirit and a resourceful approach.
• Ability to streamline, interpret, and implement feedback from clients and team members.
• Excellent organizational skills and an eye for consistency across projects.
• Research skills, including the initiative to do independent research when background documentation comes up short.
• A curious approach to burgeoning industry technologies such as generative AI, and an openness to testing these tools to inform editorial ideation.

Requirements 

• 5+ years in a copy creation role
• Experience in an agency setting
• B2B writing experience
• General availability 9–5 in your time zone; PST preferred but not required.

We offer 

• Competitive medical, dental, and vision benefits
• 401(k) retirement plan
• HSA program
• Basic life coverage
• A flexible remote work structure — with opportunities to work from an office environment if that’s how you prefer to work
• Uncapped vacation policy - With structures in place to ensure people deliver a full-time work product and take ample time away!

About Johnnie Studio

At Johnnie Studio, we’re focused on a core founding principle: leveraging our innovative model to create unique and impactful content, all without the overhead and complexity in how most agencies operate. We’re small by design to best serve some of the largest organizations in the world, producing high-performing creative that resonates with modern audiences.

We staff a seasoned team and extensive network of niche specialists that seek to produce innovative work, investing heavily in ability, benefits, and remote-working solutions for the modern workforce — we are a fully remote creative studio with a flexible vacation policy and team members in every major U.S. time zone. There’s no marble-tiled lobby on Main Street here: Responsible resourcing and fearless transparency are what make Johnnie a great team to work for, and trust and empathy are what make Johnnie a great team to work with.

Sound like a fit? 

Drop us a line at write@johnniestudio.com along with your resume or portfolio and a few relevant work samples. We’d love to hear from you!

As a growing studio that thrives on flexing and molding our resources to organically suit our client and studio needs, we constantly call upon our fantastic team of talented freelance/contract teammates. If you’re interested in a flexible work schedule or occasional/ongoing freelance opportunities, please reach out and introduce yourself!

We currently offer ongoing opportunities of this nature to experienced designers, writers, and strategists. Email one of our departments below:

strategy@johnniestudio.com

write@johnniestudio.com

design@johnniestudio.com