Client Services Director

To apply: email clientservices@johnniestudio.com and attach your resume or portfolio.

Maintain existing client relationships with best-in-class agency support

The Client Services Director is responsible for overseeing and partnering with key clients on assigned account(s) to ensure a strong client experience. They partner with other account leadership to understand core client business goals and objectives, and partner with the execution team to ensure all work delivery aligns to these goals and objectives. They also support organic and new business opportunities as needed.

The ideal candidate has a strong background in leading client relationships for enterprise technology clients, working with Sr. Manager and Director level clients. This role is performed remotely, with the potential for 1-2 travel days per month, and ideally would be based in the Seattle area.

Responsibilities:

  • Oversee assigned client relationships (both new and existing clients) and partner with other departments to ensure strong client experience
  • Deeply understand assigned client’s business goals and stakeholder priorities to help support high quality, strategic delivery for priority work
  • Partner with Client Services department leads to ensure high priority work aligns to these business goals and priorities
  • Help program delivery team manage any macro-stakeholder challenges, identifying strategies on how to help move work forward, balancing team workload with stakeholder experience
  • Help navigate roadblocks and challenges, partnering with project management team to document and/or identify process improvements as needed
  • Bring larger process challenges to the account leadership layer to help identify cross-team solutions, and help support identification and implementation of these solutions
  • Work with Sr. Director, Client Services as needed on macro-stakeholder challenges requiring broader escalation
  • Build deep client relationships and serve as an escalation point for day-to-day client stakeholders, helping navigate client feedback as appropriate
  • Identify potential account risks and mitigation strategies, and work with Sr. Director, Client Services to prioritize and implement as assigned
  • Identify areas of potential growth, and work with Sr. Director, Client Services on growth strategies to prioritize and implement as assigned
  • Develop small proposals (5-7 slides) and lead client discovery conversations for potential new business opportunities

 

Qualities we’re searching for:

  • Strong leader who is motivated, resourceful, and adaptable, and able to navigate and lead the team in a complex client environment
  • Expert knowledge of client management, with proven track record of leading successful accounts in an agency environment.
  • Strong understanding of strategic web and content deliverables such as web experiences, content marketing strategies, messaging frameworks, etc.
  • Experience working with B2B enterprise technology (preferred) or large enterprise accounts
  • Strategic thinker with the ability to support clients with ideation, goal setting, and project planning
  • Strong PowerPoint skills, with the ability to build decks from scratch
  • While this is a remote role, it requires willingness and ability to travel domestically when needed for internal and external/client facing meetings (1-2 days per month, and usually less)
  • Seattle based and pacific time-zone preferred and/or must be able to work pacific or mountain time zone hours

 

We require:

  • 7+ years of client management experience at an agency (preferred) or large enterprise organization

 

We offer:

  • A flexible remote work structure — with opportunities to work from an office environment if that’s how you prefer to work
  • Competitive medical, dental, and vision benefits
  • 401(k) retirement plan
  • HSA program
  • Basic life coverage
  • Parental leave program
  • Uncapped vacation policy - With structures in place to ensure people deliver a full-time work product and take ample time away!

 

About Johnnie Studio:

At Johnnie Studio, we’re focused on a core founding principle: leveraging our innovative model to create unique and impactful content, all without the overhead and complexity in how most agencies operate. We’re small by design to best serve some of the largest organizations in the world, producing high-performing creative that resonates with modern audiences.

We staff a seasoned team and extensive network of niche specialists that seek to produce innovative work, investing heavily in ability, benefits, and remote-working solutions for the modern workforce—we are a fully remote creative studio with a flexible vacation policy and team members in every major U.S. time zone. There’s no marble-tiled lobby on Main Street here: Responsible resourcing and fearless transparency are what make Johnnie a great team to work for, and trust and empathy are what make Johnnie a great team to work with.

 

Sound like a fit?

Drop us a line at clientservices@johnniestudio.com. We’d love to hear from you!